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Featured Issues

KB articles focusing on current problems and critical resolutions.

Adding a Sharp Printer to a Personal Computer
Adobe Sign in Acrobat Pro Basics
Class Technology Troubleshooting
Connecting to SIU Limited a Smart Device or Game Console
Emergency Alerts
Firewall Rule Request in Tikit
Force Chrome and Edge to Download PDF Forms
Force Microsoft Edge to Open a PDF Externally
How do I print on campus?
How to use User Codes with GFI Sharp Multi-function Printers
I’m not receiving the email to reset my password from HRSS
Making Calls in Microsoft Teams
Proxy Account Setup
Requesting D2L Brightspace and Instructional Support Services from CTE
Self Service Registration Guide
SIUC LastPass
Student Proxy Setup
Using Quick Assist
Using VDI Computers on Campus
Virtual Desktop Infrastructure (VDI) Guide
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Microsoft 365

Support topics related to Office365, and Microsoft Products

Availability in Microsoft Teams
Create a Microsoft Team for My D2L Course
Download Teams on your Mobile Device
Factory Reset Yealink MP54
How to install Microsoft Teams on Iphone or Android
Join Class Meeting on Teams
Making Calls in Microsoft Teams
Microphone doesn’t work in Microsoft Teams
Microsoft Teams Guide
Scheduling Class Meetings in Teams
Share a File with Microsoft Teams
Sync Teams Channel Folder to One Drive on Local Device
Teams Live Events
Toggle Call Queues in Microsoft Teams
Show all articles ( 11 ) Collapse Articles Access a Video File in Microsoft Stream
Accessibility Checker in Microsoft Office
Add a Delegate from O365 Web App
Add your Office 365 Account to Outlook
Blocked Email
Clearing the Outlook Autocomplete E-mail Cache
Create a Microsoft Form
How do I add audio to my PowerPoint?
How to check my M365 mailbox usage?
How to install Office 365 from Software Center on SIU owned computers.
Identifying and Reporting Email Scams
Logging into Microsoft Forms
Manage Share Settings in Microsoft Stream
Microsoft Authenticator for current Students, Faculty & Staff
Microsoft Authenticator for Retirees & Alumni
Microsoft Bookings Guide
Microsoft FindTime
Microsoft Office Training and Support
Microsoft Stream Recording/Sharing Processes
Microsoft Word Guide
My OneDrive Icon is Missing
Office 365 for Android Devices
Office 365 for iOS Devices
Office 365 for Other Devices
Office 365 for Windows Devices
Office365 won’t open .ics file
OneNote Help & Training
Remove Contact from Office 365
Request a Room for Outlook/Teams Meetings
Share a File with Microsoft Teams
Share a File with OneDrive
Share a Video File in Microsoft Stream
Shared Mailbox
SIU Email Access
SIU Email Signature Instructions
Upload a File to Microsoft Stream
Upload a File to OneDrive
Video Chapters in Microsoft Stream
Video Comment in Microsoft Stream
Video Information in Microsoft Stream
Video Thumbnail in Microsoft Stream
Video Transcript in Microsoft Stream
Virtual Fax Instructions
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D2L Brightspace Adding a Link In Announcement to Content
Adding a Participant to Course in D2L
Adding a Teaching Assistant (TA) to Course in D2L
Adding You-Attend for Attendance in D2L
Brightspace Training Sessions
Change Course Offering Information in D2L
Copy Your Course Content from Previous Semester in D2L
Create a Microsoft Team for My D2L Course
Creating Break-Out Group Discussion Boards
Creating Discussions in D2L (MyCourses)
Creating/Editing Announcements in D2L (MyCourses)
D2L Course Merge Guide
D2L Intelligent Agents
D2L Quick Guide: Using the Course Builder Tool
Display Current Courses on D2L Course Homepage
Echo 360 Instructor Guide
Echo 360 Video Won’t Play on Chromebook
Emailing the Class in D2L (MyCourses)
Formatting Guidelines for Respondus 4.0 Exam Converter
Getting Help with D2L
Getting Started with Creator + in D2L
Give Students Special Access to Course Quiz in D2L
Grading Tool in D2L (MyCourses)
How do I randomize quiz questions in D2L?
How to Access Quiz Feedback on D2L
How to Add Instructor Profile on D2L Course Homepage
How to Add Resources for Salukis Widget to a D2L Course Homepage
How to Add Upload Content to your Course
How to Attend a Virtual Classroom Session
How to change course navigation from menu bar (list) to icon-based
How to Change Participant Roles in D2L
How to Create a Video Assignment in D2L
How to Create Assignments in D2L
How to Display Quiz Feedback on D2L
How to Email Instructor and Classmates in D2L
How to Get Started with Virtual Classrooms in D2L
How to Give Students Special Access to Course Assignment in D2L
How to Login and Navigate a course in D2L
How to post a quiz with time restriction in D2L
How to Post on Discussion Boards in D2L
How to Set-up Notifications in D2L (students/learners)
How to Take Quizzes in D2L
How to Upload Assignments in D2L
How to Use D2L Content
How to Use D2L on Your iPhone or iPad
How to Use D2L on Your Laptop
Import a Course from Another Learning Management System
LockDown Browser and Respondus Monitor Instructor Guide
Lockdown Browser Guide for Students
Readspeaker in D2L
Requesting D2L Brightspace and Instructional Support Services from CTE
Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
SIU Live Recording
This Quick Guide will help you learn How to Add a Participant to Course in D2L
Update your profile picture in D2L Brightspace
Using CopyLeaks in D2L
Using Respondus 4 with VDI
Work to Do Widget in D2L
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Account Help

Login support for all SIU accounts.

Account Lockouts
AIS reports not opening with Word
BigDawg Access
Changing Display Settings in Windows
Changing Preferred First Name or Email Address
Claim your Network ID
Connecting to Eduroam with Mac OSX
Departmental ID or Out-of-band (OOB) Network ID Account
Emergency Alerts
How do I access my SIU email?
How Do I Change My SIU Account Password?
How to add a shortcut in file explorer to a OneDrive folder
How to sign into a Teams Phone
How to Update Your Recovery Information
How to View Telecom Billing
Instructions for changing database connections in Golden
Microsoft Authenticator for current Students, Faculty & Staff
Microsoft Authenticator for Retirees & Alumni
Office 365 – Modify members of a distribution list (OWA)
Passwordless MFA Sign-in (Android)
Proxy Account Setup
SalukiNet Proxy FAQ’s for Students
Setting up a Network ID account for a Local Administrator
SIU Email Access
SIU Network ID-General Information
SIUC LastPass
Student Proxy Setup
Troubleshooting the Housing Portal
Using the Electronic Whiteboard and Document Camera
What is my SIU email address?
Yubikey Hardware Device Instructions – MacOSX
Yubikey Hardware Device Instructions – Windows
Yubikey Hardware Instructions – Linux
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Remote Access

Access to SIU’s VPN, Remote Desktop Access, and Virtual Desktop Instances.



WiFi and Internet

Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.

Account Lockouts
Connecting to Eduroam with Android devices
Connecting to Eduroam with Apple Iphone or Ipad
Connecting to Eduroam with Linux
Connecting to Eduroam with Windows
Connecting to SIU Limited a Smart Device or Game Console
Connecting to SIU-Guest
Eduroam Support for Older Devices
How do I clear my browser cache and cookies?
Secure a Compromised Email Account
SIU Wireless Connection Guide
Troubleshooting Eduroam for IOS devices
Troubleshooting Eduroam for Mac devices
Troubleshooting Eduroam for Windows Devices
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SIU Digital Services

Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.

AIS PDF authentication error
AIS reports not opening with Word
Golden Software Help
How to Obtain an Unofficial Transcript
Instructions for changing database connections in Golden
Lockdown Browser Guide for Students
MOVEit User Guide
Setting Up a Google Analytics Account with an SIU Email Address
Setup Weekly Identity Scan for Spirion
Spirion Identity Finder
Working Remotely
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Computer Help

General SIU Computer Topics

Adding a Sharp Printer to a Personal Computer
Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
Blue Screen Printing Fix
Class Technology Troubleshooting
Connecting to SIU Limited a Smart Device or Game Console
Finding Computer Name on a Mac
Finding Computer Name on Windows
Force Chrome and Edge to Download PDF Forms
Force Microsoft Edge to Open a PDF Externally
How do I clear my browser cache and cookies?
How do I open a private web browser window?
Learn about ithelp portal
Local Repair Facilities
MOVEit User Guide
Restoring Firefox Bookmarks
Secure a Compromised Email Account
Setup Weekly Identity Scan for Spirion
SIU Email Signature Instructions
SIU Live Recording
SIU VPN Guide
Troubleshooting projector issues in CLC classrooms
Using Quick Assist
What computer should I buy?
Working Remotely
Show all articles ( 21 ) Collapse Articles

FAQs

Category description

Adding a Sharp Printer to a Personal Computer
Changing Preferred First Name or Email Address
Golden Software Help
How do faculty enter grades?
How to get service or order supplies for your GFI Copier/Printer
How to register for classes on mobile
How to Use D2L on Your iPhone or iPad
How to Use D2L on Your Laptop
How to use the Microfilm Scanner at Morris Library
How to use User Codes with GFI Sharp Multi-function Printers
I received an email titled “Action Required: Renew (course info)(semester) by (expiration date)”
Identifying and Reporting Email Scams
Mapping a Network Drive
Microsoft Company Portal
PDF not opening with Adobe
Rebooting The KIC Book Scanner
SalukiNet Proxy FAQ’s for Students
Self Service Registration Guide
SIU Email Access
Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
What computer should I buy?
What is my SIU email address?
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Mobile Device Support

A collection of topics for mobile devices like phones and tablets.

Connecting to Eduroam with Android devices
Download Teams on your Mobile Device
Emergency Alerts
How to install Microsoft Teams on Iphone or Android
Microsoft Authenticator for current Students, Faculty & Staff
Obtain access to a shared network file share via SMB on a iOS device.
Office 365 for Android Devices
Office 365 for iOS Devices
Office 365 for Other Devices
Passwordless MFA Sign-in (Android)
Troubleshooting Eduroam for IOS devices
Show all articles ( 8 ) Collapse Articles

Campus Printing

How to print on the Carbondale campus including mobile printing resources and from SIU equipment.



Software Guides

Support for SIU distributed software offerings.

Activate Wolfram Mathematica
Adobe Acrobat Pro – Adding a Checkbox (with Either/or Options)
Adobe Freezes While Adding Signature
Adobe Sign in Acrobat Pro Basics
Adobe Signature Box Fix – non-Entrust
Create a survey with SurveyMonkey
EMS Desktop Client Installation
ERDAS IMAGINE 2022: Installation
ERDAS IMAGINE 2022: Manual Installation
Finding Computer Name on a Mac
Finding Computer Name on Windows
Install Adobe Acrobat on Your Personal Computer
Install Adobe Creative Cloud on Your Personal Computer
Install ArcGIS CityEngine on Your Personal Computer
Install ArcGIS Drone2Map on Your Personal Computer
Install ArcGIS Pro on Your Personal Computer
Install Autodesk Software on Your Personal Computer
Install EndNote on Your Personal Computer
Install JMP Pro on Your Personal Computer
Install JMP Student Edition on Your Personal Computer
Install MATLAB on Your Personal Computer
Install Microsoft 365 Apps (Microsoft Office) on Your Personal Computer
Install Microsoft Azure Dev Tools for Teaching on Your Personal Computer
Install SPSS Statistics on Your Personal Computer
Install Wolfram Mathematica on Your Personal Computer
Microsoft Company Portal
Microsoft Software Center
PDF not opening with Adobe
Qualtrics
SAS 9.4M7 for Windows: Manual Installation
SAS 9.4M8: Installation
Sign In Adobe Acrobat Sign
Sign In Adobe Express
Sign in Adobe Firefly
Sign In Adobe Fonts
Sign In Adobe Stock
Sign In ArcGIS Field Maps
Sign in ArcGIS Online
Sign in ArcGIS QuickCapture
Sign In ArcGIS Survey123
Sign In MATLAB Academy
Sign In MATLAB Drive
Sign In MATLAB Mobile
Sign In MATLAB Online
Sign In Simulink Online
Sign In/Activate Adobe Acrobat
Sign In/Activate Adobe Creative Cloud
Sign In/Activate ArcGIS CityEngine
Sign In/Activate ArcGIS Drone2Map
Sign In/Activate ArcGIS Pro
Sign In/Activate JMP Student Edition
Sign In/Activate MATLAB
Sign In/Activate Microsoft 365 Apps (Microsoft Office)
Software Request
SurveyMonkey
Update MATLAB License
Using VDI Computers on Campus
Virtual Desktop Infrastructure (VDI) Guide
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Classroom Technology

KB articles focusing on the technology within SIU’s smart classrooms

Sign In/Activate Adobe Creative Cloud
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Overview

Sign in the Adobe Creative Cloud app to activate your Creative Cloud license.

Note well: SIU Alumni Association, SIU Department of Public Safety, SIU Foundation, and WSIU Public Broadcasting employees have separate instructions.

Sign In (@siu.edu)
Sign In (DAR/DPS/WSIU)
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